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I’ve been fortunate enough to meet Saul Colt at several conferences over the last year and on Twitter. He’s always outgoing and eager to [...]

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I recently conducted three interviews with companies who are using New Media effectively, specifically ones using Twitter and other micro-blogging services. I have already conducted interviews with Comcast, Zappos and Southwest Airlines for my Communications 2.0 series, I hope you enjoy my latest installment.

This post features an interview with Paula Drum, Vice President of Digital [...]

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I am very happy to announce that Tony Hsieh, the CEO of Zappos agreed to an interview with me. Zappos is known as the best online shoe store in the business, but they are now offering much more.
A quick blog search will tell you how happy Zappos’ customers and staff are. They are truly a [...]

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Communication 2.0 - Southwest Airlines is using micro-blogging to reach consumers - an interview with @SouthwestAir
Last Wednesday I posted my first Communication 2.0 Interview with @comcastcares. The following chat is with Shannon Ferguson from Southwest Airlines. Southwest certainly gets it when it comes to using Web 2.0 to reach consumers.
I recommend you check out their [...]

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The following is an interview I conducted with Frank Eliason, Customer Service Manager for Comcast at their Corporate Headquarters. A few months ago Frank created an account on Twitter called @comcastcares. Over a short amount of time he has become a popular destination to have problems solved and questions about Comcast answered quickly. This is [...]

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