If you’re new here, you may want to subscribe to my RSS feed. Here are some quick links to topics I write about often like Twitter, Nashville and Marketing. Thanks for visiting!I am thrilled to let you know that I will be the guest speaker at the American Marketing Association in Nashville (NAMA) in early [...]

[Read more →]

I’ve been fortunate enough to meet Saul Colt at several conferences over the last year and on Twitter. He’s always outgoing and eager to chat, he’s also a fellow Canuck. Saul is the Head of Magic (really) at Freshbooks, an online invoicing company which “pushes the envelope”.
Freshbooks has garnered plenty of notice by influential blogs [...]

[Read more →]

I recently conducted three interviews with companies who are using New Media effectively, specifically ones using Twitter and other micro-blogging services. I have already conducted interviews with Comcast, Zappos and Southwest Airlines for my Communications 2.0 series, I hope you enjoy my latest installment.

This post features an interview with Paula Drum, Vice President of Digital [...]

[Read more →]

I am very happy to announce that Tony Hsieh, the CEO of Zappos agreed to an interview with me. Zappos is known as the best online shoe store in the business, but they are now offering much more.
A quick blog search will tell you how happy Zappos’ customers and staff are. They are truly a [...]

[Read more →]

The following is an interview I conducted with Frank Eliason, Customer Service Manager for Comcast at their Corporate Headquarters. A few months ago Frank created an account on Twitter called @comcastcares. Over a short amount of time he has become a popular destination to have problems solved and questions about Comcast answered quickly. This is [...]

[Read more →]